Why some Agents Fail at Social?

Why so many real estate agents fail at social?

Just about two weeks ago, I was sitting by the pool in sunny Punta Gorda with nothing better to do.  With iPad in hand I started to peruse the real estate Twitter stream that I set up. I was not looking for anyone or anything to pick, but for an idea that I could glean (that I could steal for my local market). However,  I starting seeing a trend develop. I was noticing some real estate agents trying to fit that round peg into the square hole. In a sense, pushing old media/marketing ways into new marketing mediums.

Let me start out by saying…I really do like the idea of listings getting their own website. I like the “idea” of it, but there is a better way to do it. A much better way to do it, but your new listing does not need it’s own twitter account. In my mind, the thought of that has #FAIL all over it.

First, I am will to bet that if your listing has a Twitter account then I can safely assume that you do. So, why are you trying to bleed away your social brand by enticing them to look away. There are plenty of other distractions out there don’t give them another outlet.

Second, in an effort to be noticed, you are probably using a local hashtag or two. Also, if you are tweeting as a “house”. I do not see envision a lot of changing up of the content or tweets  that much. Chances are very high then, that you are going to be darn close to the Twitter spam with your near constant and unchanging twitter message.

Third, by tweeting as a house, you are missing a great opportunity to brand yourself as anything but a twitter spammer. If you do not understand the power of branding then we have a lot more work to do than just altering your Twitter use. More on the power of branding, I still get recognized as a local mortgage expert even after being out of the business for nearly two years and rarely does a week or two go buy that I get a question or a call.

While, I may applaud you for the tad bit of innovation, but you are barely out of the box on this one. There are so many other options out there that you can take advantage of that you are not doing. Also, I do not want to hear that you do no have time. We all have the same 24 hours. It is time to work smarter rather than harder.

Also, it is time to get over the “it has to be perfect” or I will never post it. No one is, and not many of us expect it and it is better to seen as being out there doing something than not seen at all. It is really something to experience the “ISYOT” effect. If you want to be a successful agent you want to be recognized and have people say to you, “hey, I have seen you out there”. More on that in a later post.

As Twitter grows in popularity along with the other social channels, and as any new medium. Marketers, in any business, try to fit the round peg in a square hole. They try to  broadcast as if they are still marketing in a newspaper, radio or TV. I urge anyone trying to use Twitter or any other social medium to learn that particular channels best use and find out what your follower expects.

The majority of those on Twitter generally expect some level engagement rather than tuning into a broadcast.

Oh, the one huge downside of having every listing having it’s own website – search engine rankings, but that discussion is for another day.

Let’s burn some boats

Dave

FYI: I will be an active agent again here real soon, by 2/1/12

What I would do if I were University Park Mall

University Park Mall in Mishawaka, IN is taking a lot of heat on their Facebook business page over a news story that some grandparents were ejected from the mall for taking a picture of their grandson.

I may make some assumptions about what I think happened.

  1. grandpa snaps a picture of grandson (we all have cell phone cameras now expect more of this)
  2. overzealous mall cop freaks out and pushed the boundary or her job
  3. she ejects both grandparents from mall
  4. WNDU picks up the story, run a little blurb about it and it goes viral
  5. Facebook explodes with protests, declarations of never going to shop there again, etc etc

If I am wrong about any of the above please correct me in the comments below with constructive criticism.

Here is what I would do if I were the University Park Mall.

  1. I would drop any canned responses. People see through them at this point and using them just makes us mad.
  2. Explain the rule that was violated and where I can see that rule posted in the mall
  3. Explain why you have that rule from terrorism to corporate espionage.
  4. If the officer overreacted explain what she did wrong and how you corrected the issue.
  5. If you feel the need to apologize do so
  6. If you feel the need to offer a correction do so, and make it appropriate free pic with Santa was cool with me.
  7. Stick by your guns

Do not be wishy-washy, stand by your convictions, and do right by you and your corporation. You cannot and will not make everyone happy in this situation. If you try to make everyone happy you will just go mad and/or broke.

 

Burning Boats,

Dave

#davecast 20: Squiggly’s Race to the Ark with Tim Davis

Squiggly's Race to the Ark

Once again for the 2ndweek in a row, we have a repeat offender on the #davecast, and it was none other than Mr. Tim Davis.  He is an author, business coach and certified speaker/trainer with John Maxwell. Since, we last spoke with Tim. He finally got around to getting his much anticipated children’s book “Squiggly’s [...] Read more »

How not to do Real Estate Video

Click me to see my videos

How not to do real estate video!First of all, I want to applaud your efforts for even attempting to add video to your real estate marketing effort, but here are a few things that you are doing it all wrong.  In fact, you are not just wrong, you are really doing it wrong. 1 You don’t [...] Read more »

Hiring Ambassadors

Dave doing a CarCast

Hiring any employee is hard to do, but hiring one that is happy to be there. Well, that should be easy. All of your employees should be an ambassador of your company from the guy sweeping the floor to each and every salesman. Let’s go to the video   Dave   Read more »

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